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27 codes explained

Insurance denial codes explained — what CO, PR, OA, and B mean on your EOB

Find the code on your explanation of benefits or denial letter. Each guide covers what the code means, why your insurer applied it, and the strongest arguments for your health insurance appeal.

The code on your letter

CO, PR, OA, or B — usually on the EOB next to the denied line. Search it below. If you only have the letter, upload it and we’ll find the code for you.

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CO Contractual PR Patient responsibility OA Other adjustment B Bundling
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CO — Contractual obligation

The insurer says the contract does not cover this.

CO-109

CO-109 Claim Sent to the Wrong Payer — What It Means and How to Fix It

CO-109 denial code description: Claim sent to the wrong payer — a routing error. CO-109 denial reason, solution, and free viability score. Medicare.

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CO-11

CO-11 Denial Code — Diagnosis Inconsistent With Procedure — What It Means and How to Beat It

CO-11 denial code description: Diagnosis inconsistent with procedure — a coding mismatch. CO-11 denial reason, solution, and free viability score.

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CO-119

CO-119 Denial Code — Benefit Maximum Reached — What It Means and How to Beat It

CO-119 denial code description: Benefit maximum reached — annual or lifetime cap. CO-119 denial reason, solution, and free viability score.

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CO-15

CO-15 Denial Code — Authorization Number Invalid or Missing — What It Means and How to Fix It

CO-15 denial code description: The authorization number is missing, invalid, or doesn't apply to the billed service. CO-15 denial reason, solution, and free viability score.

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CO-150

CO-150 Denial Code — Level of Service Not Supported — What It Means and How to Appeal

CO-150 denial code description: Payer says documentation doesn't support the level of service billed. CO-150 denial reason, solution, and free viability score. Medicare.

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CO-151

CO-151 Denial Code — Frequency Limit Exceeded — What It Means and How to Beat It

CO-151 denial code description: Frequency limit exceeded — too many visits or units. CO-151 denial reason, solution, and free appeal analysis. Medicare.

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CO-16

CO-16 Denial Code — Missing Information Denial — What It Means and How to Fix It

CO-16 denial code description: Missing or incorrect billing information. CO-16 denial reason, solution, and free viability score. Medicare and commercial.

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CO-167

CO-167 Denial Code — Diagnosis Not Covered — What It Means and How to Beat It

CO-167 denial code description: Diagnosis not covered under your plan. CO-167 denial reason, solution, and free appeal analysis.

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CO-18

CO-18 Denial Code — Exact Duplicate Claim — What It Means and How to Fix It

CO-18 denial code description: Exact duplicate claim — already submitted. CO-18 denial reason, solution, and free viability score.

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CO-197

CO-197 Denial Code — Prior Authorization Missing — What It Means and How to Beat It

CO-197 denial code description: Prior authorization missing or not on file. CO-197 denial reason, solution, and free appeal analysis.

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CO-204

CO-204 Denial Code — Drug, Equipment, or Service Not Covered — What It Means and How to Beat It

CO-204 denial code description: Drug, equipment, or service not covered. CO-204 denial reason, solution, and free appeal analysis.

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CO-22

CO-22 Denial Code — Coordination of Benefits — What It Means and How to Fix It

CO-22 denial code description: This care may be covered by another payer. CO-22 denial reason, solution, and how to route the claim correctly. Free viability score.

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CO-26

CO-26 Denial Code — Expenses Before Coverage Began — What It Means and How to Beat It

CO-26 denial code description: Expenses before coverage began — enrollment date error. CO-26 denial reason, solution, and free viability score.

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CO-27

CO-27 Denial Code — Coverage Terminated Before Care — What It Means and How to Beat It

CO-27 denial code description: Coverage terminated before care — COBRA and termination dates. CO-27 denial reason, solution, and free viability score.

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CO-29

CO-29 Timely Filing Exceeded — What It Means and How to Appeal

CO-29 denial code description: Timely filing exceeded — claim submitted after the deadline. CO-29 denial reason, solution, and free appeal analysis.

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CO-4

CO-4 Procedure / Modifier Mismatch — What It Means and How to Appeal

CO-4 denial code description: Procedure and modifier mismatch — a coding error, not a clinical denial. CO-4 denial reason, solution, and free viability score.

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CO-45

CO-45 Denial Code — Charge Exceeds Fee Schedule — What It Means

CO-45 denial code description: Charge exceeds contracted fee schedule — you do not owe this amount. CO-45 denial reason, what it means in medical billing, and when it signals a real problem.

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CO-50

CO-50 Not Medically Necessary — What It Means and How to Appeal

CO-50 denial code description: Not medically necessary — the most common denial and most overturnable. Denial reason, solution, and free appeal analysis.

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CO-55

CO-55 Denial Code — Experimental or Investigational — What It Means and How to Appeal

CO-55 denial code description: Treatment deemed experimental or investigational. CO-55 denial reason, solution, and how to appeal using peer-reviewed evidence. Free viability score.

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CO-58

CO-58 Denial Code — Invalid Place of Service — What It Means and How to Beat It

CO-58 denial code description: Invalid place of service — billing location mismatch. CO-58 denial reason, solution, and free appeal analysis.

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CO-96

CO-96 Denial Code — Non-Covered Charge — What It Means and How to Appeal

CO-96 denial code description: Non-covered charge — contractual obligation, not patient responsibility. CO-96 denial reason, solution, and how it differs from PR-96.

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CO-97

CO-97 Denial Code — Bundled Service — What It Means and How to Appeal

CO-97 denial code description: Service is included in another procedure's payment. CO-97 denial reason, solution, and how it differs from PR-97. Free viability score.

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CO-B7

CO-B7 Denial Code — Provider Not Certified — What It Means and How to Beat It

CO-B7 denial code description: Provider not certified or credentialed on service date. CO-B7 denial reason, solution, and free viability score. Medicare.

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PR — Patient responsibility

They say you owe this amount.

OA — Other adjustment

A catch-all adjustment.

B — Bundling and procedure

The code was bundled or billed with another service.

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