The code on your letter
CO, PR, OA, or B — usually on the EOB next to the denied line. Search it below. If you only have the letter, upload it and we’ll find the code for you.
27 codes explained
Find the code on your explanation of benefits or denial letter. Each guide covers what the code means, why your insurer applied it, and the strongest arguments for your health insurance appeal.
The code on your letter
CO, PR, OA, or B — usually on the EOB next to the denied line. Search it below. If you only have the letter, upload it and we’ll find the code for you.
What we do with it
We read the letter. We explain the code in plain English. In about 30 seconds you’ll know where you stand — and what to do next.
These six show up on denial letters more than the rest. Start here if you already see a code.
No codes match that search. Try the letters and numbers from the EOB, or upload the letter.
The insurer says the contract does not cover this.
CO-109 denial code description: Claim sent to the wrong payer — a routing error. CO-109 denial reason, solution, and free viability score. Medicare.
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CO-11CO-11 denial code description: Diagnosis inconsistent with procedure — a coding mismatch. CO-11 denial reason, solution, and free viability score.
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CO-119CO-119 denial code description: Benefit maximum reached — annual or lifetime cap. CO-119 denial reason, solution, and free viability score.
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CO-15CO-15 denial code description: The authorization number is missing, invalid, or doesn't apply to the billed service. CO-15 denial reason, solution, and free viability score.
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CO-150CO-150 denial code description: Payer says documentation doesn't support the level of service billed. CO-150 denial reason, solution, and free viability score. Medicare.
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CO-151CO-151 denial code description: Frequency limit exceeded — too many visits or units. CO-151 denial reason, solution, and free appeal analysis. Medicare.
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CO-16CO-16 denial code description: Missing or incorrect billing information. CO-16 denial reason, solution, and free viability score. Medicare and commercial.
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CO-167CO-167 denial code description: Diagnosis not covered under your plan. CO-167 denial reason, solution, and free appeal analysis.
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CO-18CO-18 denial code description: Exact duplicate claim — already submitted. CO-18 denial reason, solution, and free viability score.
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CO-197CO-197 denial code description: Prior authorization missing or not on file. CO-197 denial reason, solution, and free appeal analysis.
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CO-204CO-204 denial code description: Drug, equipment, or service not covered. CO-204 denial reason, solution, and free appeal analysis.
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CO-22CO-22 denial code description: This care may be covered by another payer. CO-22 denial reason, solution, and how to route the claim correctly. Free viability score.
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CO-26CO-26 denial code description: Expenses before coverage began — enrollment date error. CO-26 denial reason, solution, and free viability score.
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CO-27CO-27 denial code description: Coverage terminated before care — COBRA and termination dates. CO-27 denial reason, solution, and free viability score.
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CO-29CO-29 denial code description: Timely filing exceeded — claim submitted after the deadline. CO-29 denial reason, solution, and free appeal analysis.
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CO-4CO-4 denial code description: Procedure and modifier mismatch — a coding error, not a clinical denial. CO-4 denial reason, solution, and free viability score.
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CO-45CO-45 denial code description: Charge exceeds contracted fee schedule — you do not owe this amount. CO-45 denial reason, what it means in medical billing, and when it signals a real problem.
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CO-50CO-50 denial code description: Not medically necessary — the most common denial and most overturnable. Denial reason, solution, and free appeal analysis.
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CO-55CO-55 denial code description: Treatment deemed experimental or investigational. CO-55 denial reason, solution, and how to appeal using peer-reviewed evidence. Free viability score.
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CO-58CO-58 denial code description: Invalid place of service — billing location mismatch. CO-58 denial reason, solution, and free appeal analysis.
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CO-96CO-96 denial code description: Non-covered charge — contractual obligation, not patient responsibility. CO-96 denial reason, solution, and how it differs from PR-96.
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CO-97CO-97 denial code description: Service is included in another procedure's payment. CO-97 denial reason, solution, and how it differs from PR-97. Free viability score.
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CO-B7CO-B7 denial code description: Provider not certified or credentialed on service date. CO-B7 denial reason, solution, and free viability score. Medicare.
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They say you owe this amount.
PR-96 denial code description: Non-covered charge — patient responsibility. PR-96 denial reason, solution, and when to appeal. Free viability score.
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PR-97PR-97 denial code description: Bundled service billed as patient responsibility. PR-97 denial reason, solution, and free viability score.
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A catch-all adjustment.
The code was bundled or billed with another service.
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